Please carefully review the following Privacy Policies, and all other policies listed below. Collectively, with our Terms and Conditions, they establish the agreement between you and Joven Health that govern your access and usage of our websites, content, services, and products. You may be required to agree to additional terms when signing up for relevant 3rd party services.
Privacy Policy (Website)
Version 1.0.1. Last updated 7/22/2023.
JOVEN HEALTH IS NOT AN EMERGENCY MEDICAL SERVICE OR CRISIS RESPONSE SERVICE.
Please see the following if you or someone you know is in a crisis situation or in need of mental health support:
a) For individuals experiencing a life-threatening emergency or immediate danger to themselves or others, please call 911 or your country’s emergency number immediately.
b) For individuals seeking emotional support or in need of mental health assistance, but not facing an immediate life-threatening situation, we recommend contacting the National Suicide Prevention Lifeline at 988 (or the appropriate helpline in your country). This helpline is specifically designated for mental health crises and emotional support.
OTHER EMERGENCY HOTLINES CAN BE FOUND POSTED PROMINENTLY ON OUR WEBSITE AND BELOW:
+1 (800) 273-8255 – National Suicide Prevention Lifeline
+1 (800) 799-7233 – National Domestic Violence Hotline
+1 (800) 996-6228 – Family Violence Helpline
+1 (800) 784-2433 – National Hopeline Network
+1 (800) 366-8288 – Self-Harm Hotline
+1 (800) 230-7526 – Planned Parenthood Hotline
+1 (800) 222-1222 – American Association of Poison Control Centers
+1 (800) 622-2255 – Alcoholism & Drug Dependency Hope Line
+1 (800) 233-4357 – National Crisis Line, Anorexia and Bulimia
+1 (888) 843-4564 -LGBT Hotline
+1 (866) 488-7386 – TREVOR Crisis Hotline
+1 (800) 221-7044 – AIDS Crisis Line
1. About
The privacy of you and your family is extremely important to us as Joven Health. We are dedicated to protecting your privacy and keeping your information safe. This document is our Privacy Policy and it’s here for you – to inform you about what information we handle, how we handle it, and how you can help us keep your information safe while we provide you our Services.
Joven Health wants to provide you whatever Services possible based on your decisions about what you’d like to share with us. Some of our Services may require certain information to operate properly. If you choose not to share necessary information with us, we may not be able to provide that Service to you; however, we will do our best to provide any other Services that do not require that information.
This Privacy Policy is part of our Terms and Conditions at https://jovenhealth.com/terms, which you must agree to in order to use our website or use our services. If you disagree to be bound by our Privacy Policy or our Terms and Conditions, you are not authorized to use our Services and you must stop using the Services immediately. Terms in the Privacy Policy have the same meaning as in our Terms and Conditions document, as defined in the “Definitions” section.
This Privacy Policy only applies to a subset of our Services, namely, our website at https://jovenhealth.com, our blog website at https://blog.jovenhealth.com and any other current or future subdomains, directories and pages under the jovenhealth.com domain. For the purposes of this document, the aforementioned services shall be referred to as the “Website”.
2. Information We Collect
In order to effectively operate our Website, Joven Health may need to collect some information about you. Where applicable, you are permitted and allowed to change certain information we have collected about you, provided that your modifications are accurate and adhere to all conditions set forth in this Agreement.
We may collect several types of information (collectively referred to as “Information”):
Contact Information
This information includes, but is not limited to, your name, address, phone number, email address, credit card information, and so forth.
Demographic Information
This information includes, but is not limited to, your gender, age, zip code, and so forth.
Usage Information
This information includes, but is not limited to, the browser you’re using, sites that sent you to our Services, sites you visit from our Services, your I.P. address, Cookies, and so forth. We might also collect additional information from your mobile device(s), such as detailed location information, based on your account, application, and device permissions.
3. Usage
We don’t sell your Information to anyone.
Your data may be transferred, maintained, and accessed from computers located outside your state, province, country, or governmental jurisdiction. No matter where your data is stored, it will be treated safely and securely as outlined in this policy. Your acceptance of this Agreement is considered explicit permission for such transfers and storage of your information.
The above information will be used for the following purposes:
Customer Service
Your Information allows us to stay in contact with you as we provide our Services. We might communicate with you on topics such as, but not limited to, order status, technical issues, product questions/feedback, account notifications, security alerts, product updates, and so on.
Payments
If you wish to purchase any of our Services, you may be asked to provide information that allows us to charge you for those paid Services. Your payment information will be accessed and stored securely and you can remove your payment information at any time.
Marketing & Promotions
Your Information allows us to provide you with information about goods and services that we think might interest you. Your explicit consent may or may not be legally required to receive these types of communications, depending on where you live and use our Services. This use of your information is voluntary, you can opt-out at any time, and does not limit your ability to use our Services. More detailed information about marketing communications and your preferences can be found in this document.
Access, Operate, and Improve the Services
Your Information may be required to access and safely operate certain Services. Your Information may be required to help our team improve our Services. We might use your information to provide a personalized experience, remember your interactions & preferences, help you find the most relevant Providers, to help us analyze how you use our Services so we can improve the Services, and so on.
Providers
We may share relevant information created, accessed, or stored on our Website with our Providers for the purposes of providing services to you and your family. Your private information will only be shared through a HIPAA-compliant third party service (e.g. JotForms).
Third Party Service Providers
Your information may be shared with various third parties for the purposes of accessing, operating, and improving our Services. For example, we may share some of your information with an analytics provider, which can help us find problems with our Services; or, we may share your credit card information with a third party payment processor to help us securely process payments. We will only share Information that is relevant for the purposes of utilizing third party services for the purposes of accessing, operating, and improving our Services.
4. Protected Health Information
While some of our services utilize Protected Health Information, as described in the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), our Website does not create, access, or store Protected Health Information, and is, therefore, not bound by such regulations.
The Website, however, does allow you to enter potential PHI in certain protected forms. These forms are hosted by a 3rd party HIPAA-compliant service provider (e.g. JotForms).
You may request for us to provide access to or delete your Protected Health Information by emailing us at [email protected]. We will process and respond to your request based on standards set forth by HIPAA.
For information about how we do use Protected Health Information, please refer to our Terms & Conditions at https://jovenhealth.com/terms and our other privacy policies at https://jovenhealth.com/privacy.
5. Children’s Privacy
Our Website is intended for parents, not for children. We do not knowingly solicit any information from anyone under the age of 13 and they are not authorized to use our Website.
If you are aware of any data collection by us of a person under the age of 13 as a result of unauthorized use of the Website, please contact us at [email protected] so we can investigate and delete any such information.
6. Cookies
Cookies are a way for websites to keep track of your activity each time you use the website and practically all websites use Cookies. Cookies are stored on your computer and shared with the website as you interact with it. Cookies allow us to operate our website and provide our Services to you. Some Cookies may be stored from third party services, such as our analytics services. These third party Cookies are not covered by this Agreement and we do not have access or control over these Cookies. You can set up your web browser to accept or reject our Cookies; however, if you choose to reject Cookies, certain aspects of our Services may not be accessible to you.
7. Security
The security of your information is extremely important to us and we will do our best to keep your information safe. Services provided over the internet inherently have security vulnerabilities that cannot be 100% protected; however, we design, build, and operate our Services with your security and privacy as a core value. We follow industry standards and best practices to prevent unauthorized access, use, or disclosure.Our data privacy policies are compliant, or exceeding, all applicable federal & state laws & regulations.
You are responsible to maintain confidentiality of your secure account information, such as, but not limited to, username and password. Joven Health shall not be liable for any loss incurred as a result of someone else accessing and using your account, either with or without your knowledge.
8. Laws & Enforcement
We cooperate with government and local law enforcement to ensure enforcement and compliance with the law. We may disclose any information necessary or appropriate to protect the public safety or the safety of any person, in response to claims and legal process, and to prevent or stop illegal and/or unsafe activity.
9. Marketing Opt-Out
If you have a Joven Health account, you can opt out of marketing communications by changing your account preferences, unsubscribing from email or messaging subscriptions by clicking on the unsubscribe button, or by following opt-out instructions included in the marketing communication. You can also contact us directly at [email protected].
10. Modifications
We may revise this policy from time to time. The changes will not be retroactive, and the most current version of the policy, which will always be at https://jovenhealth.com/privacy, will govern our relationship with you. We will try to notify you of material revisions, for example via a service notification or an email to the email associated with your account. By continuing to access or use the Services after those revisions become effective, you agree to be bound by the revised Terms.
11. Contact Information
All questions or comments regarding our policies should be directed to [email protected].
